Effective Date: July 1, 2023
Last Updated: January 24, 2024
Welcome to Querio Ltd. (“Querio”, "we", "us" and "our"). Querio provides software and services that unify your data sources in one platform, helping teammates analyze data more efficiently. The “Websites” means Querio's websites (including without limitation www.querio.ai, app.querio.ai and any successor URLS, mobile or localized versions and related domains and subdomains), and the “Services” means Querio's products, applications and services, in each case in whatever format they may be offered now or in the future. As you use the Services, we collect and process information from and about you in order to provide you with access to the Services, enhance your experience while using the Service, and communicate with you.
A separate agreement (the “Customer Agreement”) may be in place between your organization and Querio that governs delivery, access and use of the Service by users who are authorized by your organization to use its instance of the Service (such Customer-specific instance of the Service is referred to herein as the “Customer Workspace”). The entity who enters into the Customer Agreement with Querio controls the Customer Workspace used by its authorized users and may set certain rules related to your utilization of the Service, including limitations regarding which third party applications you can connect to via the Service. If you have questions about your organization’s specific Service settings and practices you should contact them directly.
When you register for a Querio account you are required to provide certain personal information (the “Personal Data”), such as your name, and email address, as well as other information that you voluntarily choose to add to your account profile, like a profile photo. If you choose to register for an account utilizing your credentials from a third party service (such as Google), then your name and email address will be provided to us as permitted by your profile settings within that third party services. If you are registering for a paid account you will also be required to provide payment information, such as payment card details (collected by our payment service provider). We will inform you, when requesting your Personal Data, if certain data must be provided or if it is optional. We will also inform you of the consequences should you not wish to provide this data. We also collect the information that you may choose to submit to our customer support team, for example regarding a question you have or a problem you are experiencing with our Services. This may include your contact information, a summary of the problem you are experiencing and any other documentation or information that would be helpful in resolving the issue (which, at your option, may include Personal Data).
We collect Personal Data for the following purposes:
We use information about you to provide the Services to you, including to register you for the Services, process transactions with you, authenticate you when you log in, provide customer support, and operate and maintain the Services.
We use your contact information to communicate with you about the Services, respond to your customer support questions and requests, and to provide you notices regarding the Services (including notices about your account, product update announcements, security alerts, administrative notifications and the like).
In connection with providing you with customer support, we may also use the information we automatically collect and information that you provide to us and consent for us to view and utilize as part of a support request so that we can respond to your request, analyze information related to your support request, and to repair or improve the Services.
We may also provide you with tailored communications that are based on your interactions with the Services. For example, certain actions you take may trigger a third-party app suggestion or we may communicate with you as you begin using the Services to assist you as you learn to be proficient in your use of the Services.
These communications are fundamental to the Services and in most cases you cannot opt out of them. If an opt out is available, you will find information about how to opt out in the communication itself or in your account settings.
So that we can continually improve the functionality of our Services, we utilize our collective learnings about the way users interact with and use the Services, as well as feedback provided directly to us, to troubleshoot issues, fix bugs, enhance functionality, and identify areas for integration and improvement of the Services.
We use your contact information and information about how you use the Services to communicate directly with you, including by sending you newsletters, promotions or information about current and future products and services. You may opt out of receiving such communications at any time by (i) clicking the unsubscribe link included in all the emails you receive or (ii) contacting us as indicated in "Contact" Section below.
We use information about you and the way in which you use the Services to verify and authenticate accounts and activity, monitor for suspicious or fraudulent activity and identify violations of our Services policies.
Where required by law, or where we think it is necessary to protect our legal rights and interests or the legal rights and interests of others, we use information about you in connection with legal claims, compliance and regulatory functions. If you ask us to delete your data or to be removed from our marketing lists and we are required to fulfill your request, we will keep basic data to identify you and prevent further unwanted processing. As used above, “legitimate interests” means our interests in conducting our business and managing and delivering the best Services to you. We will not use your Personal Data for activities where the impact on you overrides our interests, unless we have your consent or those activities are otherwise required or permitted by law.
We use Personal Data about you where you have given us consent to do so for a specific purpose not listed above. For example, with your permission we may publish testimonials or featured customer stories on our Websites to promote the Services, including names and profile photo of representatives of our customers alongside the testimonial. While providing our Services, we may collect on behalf of our customers information related to our customers’ employees, business partners and other individuals. Our use of such information on behalf of our customers is governed by our Customer Agreement with that customer and the customer’s own privacy policies. We are not responsible for the privacy policies or privacy practices of customers or other third parties.
In order to provide you with the Service and operate our business effectively, we may need to share your Personal Data with certain third parties and service providers. This section explains when and why we share your information.
We may share your Personal Data with third party service providers for business purposes. This Personal Data may include personal identifiers (such as your name and email address), and internet or other electronic network activity information (such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers), and location data. We disclose these categories of Personal Data to service providers who assist us in fulfilling the following business purposes:
These third party service providers are provided only with that Personal Data that is necessary to perform the services we have hired them to provide.
Querio is managed and operates primarily out of the United States and the United Kingdom. We allow our UK subsidiary, Querio Ltd., and its employees and agents to access your Personal Data for the purposes described in this policy (this sharing is in our legitimate interest).
We may disclose your Personal Data if required to do so by law or if we have a good faith belief that such action is necessary to (i) comply with a legal obligation or lawful requests by public authorities, including to meet national security or law enforcement requirements, (ii) protect and defend the rights or property of Querio, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.
As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
We may share Personal Data about you with third parties when you give us consent to do so. For example, with your permission we may publish and display testimonials or featured customer stories on our Websites, including names and profile photo of representatives of our customers alongside the testimonial.
Querio generally retains your Personal Data for a period of time consistent with the original purpose of collection. For instance, we may retain your Personal Data during the time you have an account to use our Websites or Services, or as agreed in our subscription agreements, and for a reasonable period of time thereafter. We also may retain your Personal Data as necessary to comply with our legal obligations, to establish proof of a right or a contract, resolve disputes, enforce our agreements, in accordance with the law.
Your credit card information is stored no longer than the time necessary to allow the fulfillment of the transaction, except in the case of a subscription, to facilitate the payment of regular customers. In that case, credit card information is stored for the whole duration of your subscription and at least until the date at which you carry out your last transaction. Such storage is implemented by our secured payment service provider Stripe. By subscribing to our Services, you agree to this storage. Data relating to the visual cryptogram or CVV2 on the back of your credit card is not stored.
Querio Ltd. complies with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data transferred from the European Union and Switzerland to the United States. Querio Ltd. has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. To learn more about the Privacy Shield program, and to view our certification, please visit privacyshield.gov.
JAMS is the US-based independent organization responsible for reviewing and resolving complaints about our Privacy Shield compliance – free of charge to you. We ask that you first submit any such complaints directly to us at email@example.com. If you are not satisfied with our response, please contact JAMS at www.jamsadr.com/eu-us-privacy-shield. In the event that your concern still is not addressed by JAMS, you may be entitled to a binding arbitration under Privacy Shield and its principles. Querio Ltd. is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) with respect to its compliance with the provisions of the EU-US and Swiss-US Privacy Shield. Within the scope of our authorization to do so, and in accordance with our commitments under the Privacy Shield, Querio Ltd. will provide individuals access to Personal Data about them. Querio Ltd. also will take reasonable steps to enable individuals to correct, amend, or delete Personal Data that is demonstrated to be inaccurate.
Querio Ltd. is responsible for the processing of Personal Data it receives, under the Privacy Shield Framework, and subsequently transfers to service providers. Querio Ltd. complies with the Privacy Shield Principles for all onward transfers of Personal Data from the EU and Switzerland, including the onward transfer liability provisions.
This section applies if you are an individual in the EU (for these purposes, reference to the EU also includes the European Economic Area countries of Iceland, Liechtenstein and Norway and, to the extent applicable, Switzerland).
Querio Ltd. is the data controller for processing of your Personal Data. We act as a data processor (or service provider) in relation to the Services we provide to our Customers.
Subject to EU data protection law, you have the following rights in relation to your Personal Data:
This section applies only if you are a resident of California and describes the rights granted to you pursuant to the California Consumer Privacy Act of 2018 (“CCPA”). For purposes of this section, “Personal Information” has the meaning given in the CCPA, but does not include information exempted from the scope of the CCPA.
Your California Rights. These rights are not absolute, are subject to exceptions, and we may be required or permitted by law to decline your request.
You may exercise your California privacy rights described above as follows:
However, California law broadly defines “sale” in a way that may include using advertising services to deliver targeted advertising to you. As such, our use of these services may constitute a “sale” (as defined by California law). You have the right to direct us not to “sell” your personal information by visiting the following web page: Do Not Sell My Info.
We will need to confirm your identity and California residency to process your requests to exercise your information, access or deletion rights. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.
We describe the sources from which we collect this information in the section above titled “Personal Data We Collect.” We describe the business and commercial purposes for which we collect this information in the sections above titled “How We Use Your Personal Data” And “How We Share Your Personal Data.”
Cookies are small text files that are placed on your computer or mobile device when you visit a website, mobile app or use an online platform. Cookies and similar technologies are widely used by online service providers to facilitate and help to make the interaction between users and websites, mobile apps and online platforms faster and easier, as well as to provide reporting information. For more information about cookies and their impact on you and your browsing visit www.aboutcookies.org
We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites and/or App and/or platform to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites and/or App and/or platform. Third parties serve cookies through our Websites and/or App and/or platform for analytics and to help us deliver ads, measure the performance of those ads, and make them more relevant to you. This is described in more detail below.
Most internet browsers allow you to erase cookies from your computer hard drive, block all cookies (or just third-party cookies), or warn you before a cookie is stored on your device. Please note, if you choose to block all cookies, our Services will not function as intended and you will not be able to use or access many of the features of the Services we provide. If you have blocked all cookies and wish to make full use of the features and Services we offer, you will need to enable your cookies. You can do this in your browser. Rather than blocking all cookies, you can choose to only block third-party cookies which will still allow our website to function as intended.
Some internet browsers have incorporated “Do Not Track” features which, when enabled, causes your browser to send a do not track HTTP header file or “signal” to each site you visit. At present, the Services do not respond to this type of signal.
Have questions or concerns privacy? Contact us by email at firstname.lastname@example.org or by mail at:
2505 South Rainbow Ranch Road, Wimberley Texas 78676